Terms of Service

User Agreement & Service Terms

Last Updated: February 24, 2026
Important: By using PixaConnect, you agree to these terms. Please read them carefully.
I.

Use of the Service

PixaConnect provides an FTP relay service that enables instant camera-to-cloud synchronization for professional photographers. You are responsible for ensuring your camera and mobile device are connected to a stable internet connection (Hotspot/Wi-Fi).

II.

The "Junior" Clause

As a Lead Photographer, you are legally responsible for the actions of the "Juniors" you assign to your projects. PixaConnect is not liable for unauthorized photo uploads or deletions performed by your assigned team members.

You must ensure that all team members you grant access to understand and comply with your studio's policies and client agreements.

III.

Intellectual Property

Your Photos

You (or your clients) retain 100% ownership of all images. PixaConnect claims no rights to your media.

Our Technology

The PixaConnect app, presets, and sync logic are the sole property of PixaConnect and are protected by copyright and intellectual property laws.

IV.

Service Availability & Liability

While we aim for 99.9% uptime, we are not liable for:

  • Data loss due to camera hardware failure.
  • Internet outages at the wedding venue.
  • Incompatibility with older camera models not listed in our supported brands.
  • Third-party cloud storage provider outages or interruptions.
  • Loss of photos due to incorrect FTP configuration on your camera.

Best Practices

We strongly recommend maintaining backup storage solutions (e.g., camera SD cards) in addition to using PixaConnect's instant sync feature.

V.

Termination

We reserve the right to suspend accounts that use PixaConnect for transmitting illegal or non-consensual imagery. We comply fully with applicable laws and will cooperate with law enforcement when required.

You may terminate your account at any time through the app settings. Upon termination, your data will be handled according to our Privacy Policy.

VI.

Payment & Subscription

Billing

Subscriptions are billed monthly or annually based on your selected plan. All fees are non-refundable except as required by law.

Storage Limits

Each subscription tier includes specific storage limits. Exceeding your limit may result in additional charges or temporary service suspension.

VII.

Modifications to Service

PixaConnect reserves the right to modify or discontinue features with or without notice. We will make reasonable efforts to notify users of significant changes via email or in-app notifications.

VIII.

Contact & Disputes

For questions about these Terms of Service, please contact:

Email:[email protected]

Any disputes arising from the use of PixaConnect will be governed by the laws of India and subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

By continuing to use PixaConnect, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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