Terms and Conditions

3.1 Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to create a Photographer account on PixaConnect. The Service is designed for professional and semi-professional photographers and photography businesses.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorised access or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 Team Accounts

If you add Team Members to your account, you are responsible for their actions on the platform. Team Members operate under your account's subscription, and their access is governed by the permissions you assign. You may add or remove Team Members at any time. Team Members do not hold independent subscriptions or product entitlements — these are managed at the account owner level.

3.4 Account Information

You agree to provide accurate, current and complete information during registration and to update such information to keep it accurate. We reserve the right to suspend or terminate accounts that contain materially inaccurate or fraudulent information.

4.1 Subscription Tiers

PixaConnect offers multiple subscription tiers (such as Basic, Studio and Premium) with different feature sets, storage allowances and pricing. The current tiers, their features and pricing are displayed on our website and within the application. We may modify tier offerings and pricing with at least 30 days' notice to existing subscribers.

4.2 Free Trial

We may offer a free trial period for new accounts. At the end of the trial, your account will be downgraded to the free tier unless you subscribe to a paid plan. We will not automatically charge you at the end of a trial without your explicit action to subscribe.

4.3 Payment Processing

All payments are processed through Razorpay, our authorised payment gateway. By subscribing to a paid plan, you authorise Razorpay to charge the applicable subscription fee according to the billing cycle you select (monthly or annually). Your use of Razorpay is subject to Razorpay's own terms of service.

PixaConnect does not store your credit card, debit card or bank account details. All payment credentials are handled exclusively by Razorpay in compliance with PCI-DSS standards.

4.4 Subscription Renewal

Paid subscriptions renew automatically at the end of each billing cycle (monthly or annually) at the then-current price, unless you cancel before the renewal date. You may cancel auto-renewal at any time through your account settings or by contacting support.

4.5 Upgrades and Downgrades

You may upgrade your subscription tier at any time. Upgrades take effect immediately. A new subscription is created at the full price of the new tier, and any previously active subscription is cancelled at the end of its current billing cycle. No proration is applied.

Downgrades take effect at the end of the current billing cycle. Features exclusive to the higher tier will become unavailable upon downgrade. Data exceeding the lower tier's storage limits will be retained for a grace period, during which you should download or remove excess data.

4.6 Refunds

Subscription fees are generally non-refundable. However, you may request a refund within 7 days of your initial subscription purchase if you have not substantially used the paid features. Refund requests should be directed to [email protected]. Refunds, if approved, will be processed through the original payment method via Razorpay.

4.7 Gallery Unlock Payments

Photographers may set a payment requirement on galleries, requiring clients to pay a specified amount to unlock access to their photographs. These payments are processed through Razorpay. PixaConnect facilitates this transaction and deducts a commission (the rate is displayed to the Photographer before enabling this feature). The remainder is credited to the Photographer. Gallery unlock transactions are subject to Razorpay's terms and applicable tax regulations.

4.8 Taxes

All fees are exclusive of applicable taxes (including GST in India). You are responsible for paying any taxes applicable to your use of the Service. We will collect and remit taxes where we are legally required to do so.

5.1 Gallery Access

Gallery Visitors access event galleries through share links provided by the Photographer. Access may require identity verification through one or more of the following methods: phone number with OTP verification (via WhatsApp or SMS), a gallery-specific PIN set by the Photographer, Google or Apple sign-in, or a selfie for face-matched access.

5.2 Gallery Pass

Upon verification, Gallery Visitors receive a digitally signed Gallery Pass that authenticates their identity for the duration of their session. This pass enables features such as photo selection and download. The Gallery Pass is cryptographically bound to the specific gallery and cannot be transferred or reused across galleries.

5.3 Photo Selections and Downloads

Gallery Visitors may select and download photographs as permitted by the Photographer's gallery settings. The Photographer controls which quality level is available for client download (social, medium, high or original) and whether watermarks are applied. Selection records (which photos were selected, by whom) are visible to the Photographer.

5.4 Instagram Follow Gate

Some galleries may require Gallery Visitors to follow the Photographer's Instagram account before accessing certain features (such as downloads or face-matched photos). This is an optional feature enabled by the Photographer. Follow verification may be handled through a self-reported nudge or, where Meta API access is available, through verified API checks. You are not required to follow — you may choose not to use the features gated behind this requirement.

5.5 Gallery Visitor Data

By accessing a gallery and providing your identity (phone number, name, selfie), you acknowledge that the Photographer who created the gallery will be able to view your identity and gallery activity (selections, downloads). This information is necessary for the Photographer to deliver their photography services. Please refer to our Privacy Policy for full details on data handling.

6.1 Your Content

You retain all intellectual property rights in the photographs and other content you upload to PixaConnect ("Your Content"). By uploading content, you grant PixaConnect a limited, non-exclusive, worldwide, royalty-free licence to store, process, transform (including generating image variants, thumbnails, and optimised copies), display and transmit Your Content solely for the purpose of providing the Service to you. This licence terminates when you delete Your Content or your account.

You represent and warrant that you own or have the necessary rights, licences and permissions to upload Your Content and to grant the licence described above.

6.2 Photographer's Responsibility

Photographers are responsible for ensuring that they have the necessary rights and permissions to photograph and upload images of individuals, including obtaining any required consent from photographed subjects or their legal guardians (for minors). PixaConnect is not a party to the agreement between a Photographer and their clients, and we do not verify that Photographers have obtained appropriate consents from their subjects.

6.3 PixaConnect's Intellectual Property

The Service, including its software, design, logos, trademarks, documentation and all associated intellectual property, is owned by Yantrashala Private Limited. Nothing in these Terms grants you any right to use our trademarks, service marks, trade names or logos without prior written consent, except for the "Powered by PixaConnect" badge which may appear on client-facing galleries as determined by your subscription tier.

6.4 Portfolio and Public Content

If you use PixaConnect's portfolio feature to create a public-facing portfolio website, the photographs and content you publish are accessible to the public at the URL you configure. You are solely responsible for the content of your portfolio and for ensuring it complies with applicable law.

6.5 Feedback

If you provide us with feedback, suggestions or ideas about the Service, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use and incorporate such feedback without any obligation to you.

7.1 Face Detection and Clustering

When photographs are uploaded, PixaConnect may automatically detect faces and group them into clusters representing the same individual. This enables Photographers to organise galleries by person and allows the "Find My Photos" feature. Face detection and clustering is performed using self-hosted AI models on PixaConnect's infrastructure — your photographs are not sent to third-party AI services for this purpose.

7.2 Selfie Matching

The "Find My Photos" feature allows Gallery Visitors to upload a selfie, which is compared against detected faces in the gallery to find photographs of that person. The selfie is processed to extract a facial geometry embedding (a mathematical vector), which is compared against embeddings from the gallery. The selfie image itself may be stored temporarily or as part of the user's profile for re-matching purposes.

7.3 AI Image Processing

PixaConnect may use automated processing for image quality assessment (culling scores), scene classification and other organisational features. These features are designed to assist Photographers in managing their workflow and do not make decisions that have legal or similarly significant effects on individuals.

7.4 No Guarantee of Accuracy

AI features, including face recognition, are probabilistic and may produce errors. Face matching may return incorrect matches (false positives) or miss correct matches (false negatives). PixaConnect does not guarantee the accuracy of AI-powered features and is not liable for decisions made by Photographers or Gallery Visitors based on AI-generated results.

7.5 Opting Out

Photographers may disable face detection and clustering for any project. Gallery Visitors are not required to use the selfie-matching feature and may browse galleries without it. See our Privacy Policy for information about requesting deletion of biometric data.

8.1 Storage Tiers

PixaConnect offers different storage configurations depending on your subscription tier:

• Cloud storage (default): Original master photographs are stored on PixaConnect's cloud infrastructure. Optimised variants (thumbnails, social-resolution, medium and high-resolution copies) are stored on our CDN for gallery delivery.
• Google Drive-backed storage: On eligible tiers, original master photographs are stored in the Photographer's own Google Drive account. PixaConnect stores only the optimised variants for gallery delivery. This requires the Photographer to connect their Google Drive via OAuth and maintain sufficient Drive storage.

8.2 Storage Limits

Each subscription tier has a maximum storage allowance. If you approach or exceed your storage limit, you will be notified and may need to upgrade your tier, remove content or purchase additional storage. We will not delete your content without notice solely because you have exceeded your storage limit, but we may restrict new uploads.

8.3 Data Durability

We are not liable for data loss resulting from hardware failure, software bugs, security incidents or any other cause, to the extent permitted by law.

8.4 Data Deletion

When you delete a project, all associated photographs, image variants, face detection data, client access records and gallery settings are permanently deleted from our active storage. Deletion from backup systems may take up to 30 additional days. Data stored in your Google Drive (for drive-backed tiers) is not deleted by PixaConnect when you delete a project — you manage your Drive content independently.

11.1 Service "As Is"

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, PixaConnect disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

11.2 No Guarantee of Availability

We do not guarantee that the Service will be uninterrupted, error-free, secure or available at any particular time. We may perform scheduled maintenance with reasonable advance notice and may need to perform emergency maintenance without notice. During maintenance periods, the Service or certain features may be temporarily unavailable.

11.3 AI Accuracy

We do not warrant the accuracy, reliability or completeness of any AI-powered features, including but not limited to face detection, face clustering, selfie matching, image quality assessment and scene classification. These features are provided as tools to assist your workflow and should not be relied upon as the sole basis for decisions.

12.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, PixaConnect, its directors, employees, partners, agents, suppliers and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, business opportunities or other intangible losses, arising out of or in connection with your use of or inability to use the Service.

12.2 Cap on Liability

To the maximum extent permitted by applicable law, PixaConnect's total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount paid by you to PixaConnect in the 12 months preceding the claim, or (b) INR 10,000 (Indian Rupees Ten Thousand).

12.3 Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any mandatory consumer protection rights under the Consumer Protection Act, 2019 (India) or equivalent legislation in your jurisdiction.

12.4 Photographer–Client Relationship

PixaConnect is a technology platform. We are not a party to the contractual relationship between a Photographer and their clients. We are not liable for any disputes between Photographers and their clients, including disputes about photograph quality, delivery timelines, payment obligations or the use of photographs.

14.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination, your active subscription will continue until the end of the current billing cycle, after which no further charges will be made. You should download any content you wish to retain before terminating your account.

14.2 Termination by Us

We may suspend or terminate your account immediately and without prior notice if:

• You materially breach these Terms, including the Acceptable Use provisions.
• You fail to pay subscription fees when due (after a 15-day grace period).
• We are required to do so by law or regulation.
• Your use of the Service poses a security risk to us or other users.
• Your account has been inactive for more than 12 consecutive months (on a free tier).

Where feasible and permitted by law, we will provide you with notice and an opportunity to cure the breach before termination.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days after termination to allow you to request a data export, after which it will be permanently deleted in accordance with our Privacy Policy. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification and dispute resolution) will continue to apply.

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

15.2 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will endeavour to resolve disputes within 30 days of receiving your notice.

15.3 Arbitration

If a dispute cannot be resolved informally, either party may refer it to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, seated in Mumbai, Maharashtra, India. The language of arbitration shall be English. The arbitrator's decision shall be final and binding.

15.4 Jurisdiction

For any matters not subject to arbitration, or for interim or injunctive relief, the courts of competent jurisdiction in Mumbai, Maharashtra, India shall have exclusive jurisdiction.

15.5 Consumer Rights

Nothing in this dispute resolution section deprives you of any mandatory consumer protection rights under the Consumer Protection Act, 2019 (India), the Consumer Protection (E-Commerce) Rules, 2020, or equivalent legislation in your jurisdiction. Where applicable, you retain the right to file complaints with the relevant consumer forum or consumer dispute redressal commission.

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or supplemental terms, constitute the entire agreement between you and PixaConnect regarding the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by PixaConnect to be effective.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of our assets, provided the assignee agrees to honour these Terms.

16.5 Force Majeure

PixaConnect shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, internet disruptions, power failures, pandemics, labour disputes, acts of terrorism or war.

16.6 Notices

Notices to PixaConnect should be sent to [email protected] or by post to our registered office. Notices to you will be sent to the email address associated with your account or displayed prominently within the Service.

16.7 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in case of any inconsistency.